An ITIL® practitioner is an individual who has completed ITIL® training and certification to the second of three certification levels. The qualification held by an ITIL® practitioner is officially known as the ITIL® Practitioner Certificate in IT Service Management. ITIL® stands for Information Technology Infrastructure Library. It is a registered trademark of the Office of Government Commerce (OGC), originally devised in the United Kingdom and now utilized by governments and corporations throughout the world.
The ITIL® practitioner certification is obtained at ITIL® version 2 (v2). In order to obtain a v2 ITIL® certificate at practitioner level, the candidate must pass a foundation ITIL® exam followed by at least one of the three following intermediate exams: "Release and Control," "Support and Restore," and "Agree and Define." The practitioner's certificate is usually considered to be an indication that the candidate has a deep understanding of one of the ITIL® processes.
The ITIL® Practitioner – Release and Control (IPRC) path to certification focuses on change management, release management, and configuration management. Incident management, service desk processes, and problem management are the focus of the ITIL® Practitioner – Support and Restore (IPSR) path. The ITIL® Practitioner – Agree and Define (IPAD) path focuses on the following processes: service level management, and financial management.
